Return & Replacement Policy

Eligibility for Returns & Replacement

Customers have the right to return or replace any purchased items within 7 days of receipt if they are defective, damaged, or if an incorrect product was received.

Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return.

While initiating a return, customers must provide supporting photos/videos as proof of the issue.

Returns will be picked up from the same address where the product was originally delivered.

Kindly reach out to us for missing item cases within 72 hours of delivery, failing which the claim will not be entertained.

Non-Returnable Items

Items are not eligible for return or replacement if products have been used or damaged by the customer.

Process

Initiation

Contact our customer support at support@navgrahh.in with your order details and the issue (defective, damaged, or incorrect item).

Approval

Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.

Shipping

Attach the prepaid shipping label provided by www.Navgrahh.in to your return package and drop it off at the designated shipping center.

Refund

• For eligible products returned within the 7-day return window, Store Credit equivalent to the value of the returned item(s) will be issued instead of a refund to the original payment method.
• For refunds to the original payment method, a processing fee of ₹100 will be deducted from the refund amount.
• If a product is found to be defective or damaged upon delivery, a full Store Credit refund will be issued upon successful processing of the return.
• Partial returns of an order will result in a partial Store Credit being issued for the value of the specific product(s) returned.

Replacement

If the customer has chosen a replacement, it will be shipped once we have received the product. We generally ship within 4 days from the date of receiving the product.

Quality and Authenticity Guarantee

Authenticity

Navgrahh guarantees the authenticity of all products sold on our website. All items are sourced from reputable suppliers and meet high-quality standards.

Quality

Every product undergoes strict quality checks before being offered to customers. We strive to deliver only the best products.

Note: While Navgrahh ensures quality and authenticity, we do not guarantee specific results or benefits from any product. Effectiveness may vary by individual. No returns or replacements are available under this issue category.

Contact Information

For any queries or assistance regarding returns, exchanges, or quality policies, please contact us:

Email: support@navgrahh.in

Our customer support team is available to assist you with any issues related to your purchase, return, or exchange.